Founded in 1959, Safeway Auto Insurance has insured millions of drivers. Their goal is to offer the lowest rates possible, quick and friendly service, and always be ready to solve a problem or answer a question. With an A.M. Best rating of A (Excellent), Safeway Auto Insurance offers a high level of financial strength and stability.
Company History
For their entire history of more than 40 years, Safeway Insurance has maintained the same leadership, under the direction of their founder, Chairman and President William J. Parrillo. They are the country’s largest privately held and family owned auto insurance group. Their organization serves more than 250,000 policyholders and is staffed by more than 450 agents. Due to their private ownership, Safeway and its 2,700 independent partners can focus on their policyholders, rather than be responsible to institutional shareholders. This is illustrated by their company motto, “Keeping Promises.”
Company Mission
Safeway’s corporate mission reflects a dedication to being the leading provider for insurance products and services, achieved through their commitment to high professional standards. Their goal is to exceed expectations, whether it is from their policyholders, business partners, producers, employees, shareholders, or the communities they serve. They strive to honor integrity and teamwork.
Locations
Safeway Insurance is headquartered in Westmont, Illinois, a Chicago suburb. With offices in every state they serve, they have expanded to operate throughout the southern United States. Today, Safeway Auto Insurance company operates seven insurance companies, offering auto insurance in Alabama, Arizona, California, Georgia, Illinois, Louisiana, Mississippi, New Mexico, and Texas. In Florida, they also operate as Safeway Property Insurance Company. Phone numbers and addresses for each location is easily available through their web site.
Filing a Claim
If you need to make a claim, you will need to contact your agent or a Claims Representative; claims services are not available online, although you can obtain the necessary phone numbers and general information. Their web site will help you make sure you have the necessary information before you call, as well as providing tips about how to handle an accident and answering frequently asked claims questions.
Insurance Services
Safeway Auto Insurance specializes in writing nonstandard policies, which provides insurance to higher risk drivers. Their insurance is designed to cover any car-related damages, losses, or injuries, whether it involves the driver, any passengers, other drivers, pedestrians, and property. The covered driver is also protected in case of an auto-related lawsuit.
Online Services
Safeway Auto Insurance lets you make payments on your policy through their secure web site. Their site is secured by VeriSign, ensuring that your private account information is securely encrypted during the payment transmission. Safeway’s web site also provides detailed information on how to read your Declarations Page of your insurance policy, clearly detailing what each section of the document means. With this information, you can easily find any information you need about your policy and coverages. You can also contact Safeway Auto Insurance with general questions, although for specific policy questions or to make a claim, you will need to call your agent or a Claims Representative.
Reviews from Policyholders
Safeway Auto Insurance does not rate highly with its current policyholders, with a majority reporting “dissatisfied” or “highly dissatisfied” ratings. Some customers feel that agents work hard to get your initial business, but do not provide high quality service in the event of a claim. They can offer lower premium rates if they avoid paying out following an accident. If they are denying claims submitted by the other driver in the accident, this saves the company money, but if they work against the insured policyholder, this can lead to customer frustration. However, the company says their success and longevity both illustrate that they provide insurance that is affordably priced and promptly serviced.
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